ONLINE OR TELEPHONE BOOKING
When you make an online booking along along with Mr.Sponge, you need to read and agree to the terms and conditions of the booking prior to making an appointment. Once and appointment has actually actually been made, you are bound under the terms and conditions of the booking.
Booking Terms & Conditions
Customers need to remove all personal belongings, money and other substantial items from their vehicle prior to any type of valet.
Mr.Sponge will not accept liability for any loss or damage to personal belongings left in a vehicle whilst it is being valeted.
We cannot guarantee any firm times when accepting your booking.
We reserve the right to use any one of our endured staff to undertake your valet and may need to change the valeter at short notice without penalty.
Whilst every effort will be made to keep regular bookings to the same day and time each week, sometimes it could be necessary to make changes but we will endeavour to communicate the changes prior to arrival.
We reserve the right to take a debit or bank bank credit card details to secure the booking.
We reserve the right to alter or move a booking in line along along with staffing levels and/or weather conditions and /or machinery or equipment failure.
All vehicles are cleaned and valeted at the customers own risk.
If you book an engine clean, you need to read the disclaimer and agree to the notice before you agree to proceed along along with the service.
Mr.Sponge reserves the right to refuse or deny any booking or continue along along with their service if they deem the customer to be unreasonable.
Mr.Sponge reserves the right to refuse or deny customer demands above and beyond the booked valet.
Mr.Sponge will not tolerate any verbal or physical abuse towards any of its staff under any circumstances and will take the relevant actions need to any such behaviours be encountered.
Pricing Terms & Conditions
Our minimum call out charge is £15.00 per vehicle.
Mr.Sponge reserve the right to charge an hourly rate of £30.00 (or proportion thereof) for any work that is not within the boundaries of the booking.
Our prices are based on valet type, location, type of car and condition of the vehicle and will be advertised as a FROM price. Any price we quote over the telephone is an estimate only and need to be used as a guide and not a guarantee.
Mr.Sponge reserves the right to charge each vehicle according to its condition, the type of vehicle and the customer location.
Mr.Sponge reserves the right to amend any price during the valet need to it differ from the original estimate.
All full valets, interior valets and specialist cleaning bookings, need to be secured along along with a debit or bank bank credit card prior to arrival of the valeter (see cancellation policy).
Our service Terms & Conditions
We may ask you where you heard about Mr.Sponge in order to gauge our marketing strategies.
We may conduct customer satisfaction surveys in line along along with our staff training and quality control efforts.
All our chemicals are biodegradable and are ozone friendly and we have actually actually health and safety data sheets available on request.
We need to have actually actually permission to hold a debit or bank bank credit card to secure a regular booking and we will charge the card after each visit.
We reserve the right to charge a debit or bank bank credit card the full amount need to the vehicles(s) not be available for cleaning and the booking has actually actually not been cancelled in advance (see cancellation policy)
Cancellation Terms & Conditions
We require 24 hours notice to cancel any booking /valet type
Failure to provide 24 hours notice will result in a minimum charge of 50% of the valet price.
Mr.Sponge reserve the right to take full payment if a valet is cancelled on the day without prior agreement.
Mr.Sponge reserves the right to alter or amend a booking time/date without penalty but wherever possible will let the customer know.
Mr.Sponge reserve the right to alter a booking or move a booking in accordance to its staff levels, weather conditions and/or equipment failure without penalty to the company.